ICT Help Desk Officer

Are you a friendly, professional and highly organised ICT professional who enjoys solving problems and providing exceptional customer service in a Christ-centred environment?

Northside Christian College is currently seeking a capable and customer-focused ICT Help Desk Officer to join our ICT team.

This is a unique opportunity for an enthusiastic ICT professional to support staff and students with their day-to-day technology needs, while working within a community deeply committed to Christian values, academic growth and student wellbeing at Northside.

Why Join Northside?
·          Christ-centred community focused on service

·          Supportive and collaborative team culture

·          Opportunities for meaningful work in a purpose-driven organisation

·          A vibrant school environment where faith and professionalism go hand-in-hand

·          The opportunity to make a meaningful difference by supporting the technology needs of staff and students

About the Position
·          Support the day-to-day ICT operations of the College.

·          Perform the College Help Desk function, ensuring requests from staff and students are responded to promptly and effectively.

·          Act as the first point of contact for the ICT Department, triaging requests and escalating matters to the IT Manager as required.

·          Provide phone and face-to-face support for hardware, software and other ICT-related issues.

·          Assist with the installation, maintenance and upgrading of ICT systems and equipment.

·          Work collaboratively with the ICT team to provide excellent customer service and technical support to the College community.

·          Other duties deemed appropriate by the IT Manager and/or Principal to support the efficient functioning of the College.

Position Description

 

What We’re Looking For
·          Demonstrated experience troubleshooting, installing and maintaining ICT systems.

·          Sound knowledge of Microsoft Windows and experience supporting a range of devices, including PCs, tablets and printers.

·          Excellent customer service, interpersonal and communication skills.

·          Strong organisational skills, with the ability to prioritise and manage competing requests in a busy environment.

·          A high level of accuracy and attention to detail.

·          The ability to work collaboratively as part of a team and build positive relationships with staff and students.

·          A flexible approach and the capacity to adapt to change.

·          A genuine interest in technology and a desire to keep abreast of current developments in the ICT field.

·          A committed Christian with a heart for service and a strong commitment to the ethos of Christian education.

·          Holds or is willing to obtain a current Working with Children Check.

 

How to Apply
If this sounds like the right fit for you, we would love to hear from you!

Complete the College Application Form (available here: [Non-Teaching Application Form])
Submit your application, including:
A Cover Letter addressed to:
Ms Jacqui Munro
Principal
Northside Christian College
31 McLeans Road, Bundoora VIC 3083

• Your resume (all documents in a single PDF)
  Send your application to Human Resources at hr@ncc.vic.edu.au
• Applications close: Monday 28th September 2026, unless filled prior.

 

Commitment to Child Safety
Northside Christian College is committed to ensuring a safe and nurturing environment for all students. All applicants must be familiar with our Child Safety Code of Conduct and policies. Background checks, including Working with Children and police records, will be conducted as part of the recruitment process.

 

Join us at Northside Christian College and help support the future of our students in a Christ-centred learning environment!